Shipping Policy for Prysopic

Effective Date: June 28, 2025

At Prysopic, located at 95 Kingsway North, Hollowell, United Kingdom, we are dedicated to ensuring that your luxury lipstick purchases reach you efficiently and in pristine condition. This Shipping Policy outlines our procedures and guidelines for the delivery of products purchased from prysopic.com and our physical store. By placing an order with Prysopic, you agree to the terms set forth in this policy.

1. Order Processing Time

  • Standard Processing: All orders are processed and prepared for shipment within 1-3 business days following payment confirmation. Business days are Monday through Friday, excluding UK public holidays.

  • Peak Seasons/Promotions: During peak holiday seasons or major promotional events, processing times may be slightly extended due to high order volume. We appreciate your patience during these periods.

  • Order Modifications/Cancellations: If you need to modify or cancel your order after it has been placed, please contact us immediately at 077 3991 3661 or contact@prysopic.com. While we will do our best to accommodate your request, we cannot guarantee changes once an order has entered the shipping process.

2. Shipping Destinations

  • Domestic Shipping (United Kingdom): We offer shipping services to all addresses within the United Kingdom.

  • International Shipping: Prysopic is pleased to offer international shipping to a select number of countries. Available international destinations will be listed at checkout. If your country is not listed, please contact us at contact@prysopic.com to inquire about potential shipping options.

  • Restrictions: We adhere to all international shipping regulations and restrictions for cosmetic products. Certain ingredients or product types may be restricted in specific countries, which may impact our ability to ship to those locations.

3. Shipping Costs

  • Calculation: Shipping costs are calculated based on your delivery address, the total weight and dimensions of your order, and the selected shipping method.

  • Display at Checkout: All applicable shipping charges will be clearly itemized and displayed during the checkout process before you finalize your purchase. There will be no hidden fees.

  • Free Shipping: Prysopic may offer free standard shipping on orders exceeding a certain value. Any such promotions will be clearly advertised on our website.

4. Estimated Delivery Times

  • Domestic (UK) Standard Shipping: Typically 2-5 business days after dispatch.

  • International Standard Shipping: Estimated delivery times can vary significantly based on the destination country, ranging from 7-21 business days after dispatch.

  • Expedited Shipping: Expedited shipping options may be available for both domestic and international orders at an additional cost. Estimated delivery times for expedited services will be displayed at checkout.

  • Please Note: All delivery times are estimates and are not guaranteed. Delays can occur due to factors outside of Prysopic’s control, such as customs processing, local postal service delays, extreme weather conditions, or unforeseen logistical issues.

5. Order Tracking

  • Tracking Number: Once your order has been processed and dispatched, you will receive a shipping confirmation email. This email will include a tracking number and a link to the carrier’s website, allowing you to monitor the real-time status and progress of your delivery.

  • Tracking Updates: Please allow up to 24-48 hours for the tracking information to become active after you receive your shipping confirmation.

6. Customs, Duties, and Taxes (for International Orders)

  • Recipient Responsibility: For all international orders, the recipient is responsible for any applicable customs duties, import taxes, and brokerage fees levied by the destination country. These charges are not included in the item price or shipping cost and are collected by the carrier upon delivery.

  • Local Regulations: Prysopic is not responsible for knowing or calculating these charges, nor are we responsible for any delays caused by customs processing. We advise international customers to contact their local customs office for detailed information on potential charges and regulations before placing an order.

7. Incorrect Shipping Information

  • Accuracy is Key: It is the customer’s responsibility to provide accurate and complete shipping information at the time of purchase. Please double-check your delivery address before confirming your order.

  • Reshipment/Redelivery: If an order is returned to us due to an incorrect or incomplete address provided by the customer, or if it is unclaimed, the customer will be responsible for the original shipping costs and any additional fees incurred for re-shipping the package. Refunds will not be issued for shipping costs in such cases.

8. Lost or Damaged Shipments

  • Damaged Upon Arrival: If your order arrives damaged, please contact us immediately at 077 3991 3661 or contact@prysopic.com within 48 hours of delivery. Please include your order number and clear photographs of the damaged item(s) and packaging. We will assess the issue and work with you to provide a suitable resolution, which may include a replacement or refund.

  • Lost Packages: If your tracking information shows that your package has been delivered but you have not received it, please check with your local post office and neighbors. If the package is still not found after a reasonable investigation period (typically 7 business days for domestic, longer for international, depending on carrier), please contact us. We will assist you in initiating a claim with the shipping carrier. Prysopic is not responsible for lost or stolen packages confirmed as delivered by the carrier.

9. Changes to This Policy

Prysopic reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Site, with the “Effective Date” at the top of this page being revised accordingly. We encourage you to review this policy periodically to stay informed about our shipping practices.

10. Contact Us

For any questions regarding our Shipping Policy, or for assistance with your order, please contact us:

Prysopic 95 Kingsway North, Hollowell, United Kingdom

Phone: 077 3991 3661

Email: contact@prysopic.com