Shipment Policy

Effective Date: January 6, 2025

At PrySopic, we aim to provide fast, reliable, and secure shipping to all of our customers. This Shipment Policy outlines our procedures, shipping options, and terms for delivering products purchased on https://prysopic.com. By placing an order, you agree to the terms and conditions outlined in this policy.

1. Order Processing

Once you place an order, we begin processing it as soon as possible. All orders are typically processed within 1-3 business days. However, please allow for additional time during peak seasons or promotional periods.

  • Order Confirmation: After placing an order, you will receive a confirmation email with your order details.
  • Order Processing: Once the payment is authorized, we will begin preparing your order for shipment. You will be notified when your order has shipped, and tracking information will be provided.

2. Shipping Methods

We offer a variety of shipping methods to accommodate your needs. During checkout, you will be able to select from the following options:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days (available for domestic orders).
  • International Shipping: Delivery within 10-20 business days, depending on the destination country.

Shipping times may vary depending on the shipping address, the size of the order, and the selected shipping method.

3. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method you choose, the weight and dimensions of your order, and the destination address. These costs will be added to your total order amount before you complete your purchase.

We occasionally offer free shipping promotions for certain products or orders over a minimum amount. Please check our website or promotional emails for any ongoing shipping offers.

4. Shipping Restrictions

Currently, we only ship to the United States and select international destinations. If you are located outside of the United States, please check the available international shipping options during checkout.

  • International Shipping: Delivery times for international orders may vary depending on the customs clearance process and the destination country.
  • Restricted Locations: Some locations may have shipping restrictions due to logistical or regulatory issues. In such cases, we will notify you before processing your order.

5. Delivery Times and Delays

Delivery times are estimates provided by the shipping carriers. While we strive to deliver your order within the specified time frame, delays may occur due to factors outside of our control, such as:

  • Weather conditions
  • Customs processing (for international shipments)
  • Postal service delays

In the event of a delay, we will notify you with updated shipping information as soon as possible.

6. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to locate your package or process a claim for a replacement or refund.

  • Damaged Items: If your items arrive damaged, please take pictures of the damaged packaging and items and contact our customer service team within 7 days of receiving your order.

7. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date through the carrier’s website.

  • Tracking Information: If you do not receive tracking information, please contact us to inquire about your order status.

8. Customs Duties and Taxes (International Orders)

For international shipments, customs duties, import taxes, or other fees may apply when your order arrives at its destination country. These fees are the responsibility of the customer and are not included in the shipping charges paid during checkout.

  • Customs Fees: These fees vary by country and are determined by the local customs office. Please check with your local customs authority for more information on potential charges.

9. Contact Us

If you have any questions or need assistance with shipping, please contact our customer service team at: