Refund and Returns Policy for Prysopic
Effective Date: June 28, 2025
At Prysopic, located at 95 Kingsway North, Hollowell, United Kingdom, we are dedicated to providing you with the highest quality luxury lipsticks and an exceptional shopping experience. Your satisfaction is paramount to us. This policy outlines our guidelines for returns and refunds for products purchased directly from Prysopic, either through our physical store or our website, prysopic.com.
1. Our Commitment to Quality
Every Prysopic lipstick is crafted with meticulous attention to detail and undergoes rigorous quality control. We are confident in the premium quality of our products. However, if you are not entirely satisfied with your purchase, please review the following policy.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
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Proof of Purchase: You must provide a valid receipt or proof of purchase from Prysopic (either in-store or online order confirmation).
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Condition of Item:
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Unopened and Unused: For hygiene reasons and the nature of our luxury cosmetic products, items must be unopened, unused, and in their original, sealed packaging with any seals intact.
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Original Condition: The item must be in the same pristine condition that you received it, free from any signs of wear, damage, or alteration.
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All Accessories Included: All original components, packaging, and any complimentary items must be returned with the product.
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Timeframe: Returns must be initiated within 14 days from the date of purchase (for in-store) or delivery (for online orders).
3. Non-Returnable Items
For health and safety reasons, and due to the nature of personal care products, we cannot accept returns or offer refunds for items that:
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Have been opened, used, or unsealed.
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Are not in their original packaging.
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Are missing parts not due to our error.
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Were purchased outside the 14-day return window.
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Were marked as final sale or non-returnable at the time of purchase.
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Were a gift for which no proof of purchase can be provided by the recipient.
4. How to Initiate a Return
For Online Purchases:
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Contact Us: Please email us at contact@prysopic.com or call us at 077 3991 3661 within the 14-day eligibility period. Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
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Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to send your item back to us.
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Packaging: Securely package the item(s) in their original packaging, ensuring all seals are intact and including your proof of purchase and RA number inside the package.
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Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
For In-Store Purchases:
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Visit Our Store: Bring the item(s) you wish to return, along with your original receipt, to our boutique at 95 Kingsway North, Hollowell, United Kingdom within the 14-day eligibility period.
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Assessment: Our staff will assess the item(s) to ensure they meet the eligibility criteria stated above.
5. Refunds
Once your return is received and inspected, we will send you an email or contact you by phone to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, debit card) within a certain number of days, typically 5-10 business days, depending on your bank’s processing times.
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Rejected Refunds: If the item does not meet our return eligibility criteria (e.g., it has been opened or used), your refund will be rejected, and the item may be returned to you at your expense.
6. Exchanges
We generally do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to receive a refund, and then place a new order for the desired item. This ensures you receive your new product as quickly as possible.
7. Damaged or Defective Items
If you receive an item that is damaged or defective upon arrival, please contact us immediately at contact@prysopic.com or 077 3991 3661 within 48 hours of delivery. Please provide:
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Your order number.
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A clear description of the damage or defect.
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Photographs of the damaged or defective item and its packaging.
We will assess the issue and work with you to provide a suitable resolution, which may include a replacement or a full refund, at no additional cost to you.
8. Late or Missing Refunds
If you haven’t received an approved refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@prysopic.com.
9. Changes to This Policy
Prysopic reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Site, with the “Effective Date” at the top of this page being revised accordingly. We encourage you to review this policy periodically to stay informed about our return and refund practices.
10. Contact Us
For any questions regarding our Refund and Returns Policy, please contact us:
Prysopic 95 Kingsway North, Hollowell, United Kingdom
Phone: 077 3991 3661
Email: contact@prysopic.com