Refund and Return Policy – ZYLOCRYPTO

At ZYLOCRYPTO, your satisfaction is our top priority. If you’re not completely happy with your purchase, please refer to our refund and return policy below for guidance on how to proceed.

1. Return Eligibility

We gladly accept returns and exchanges within 30 days of receiving your order. Items must meet the following criteria to be eligible for a return:

  • Items must be unworn, unwashed, and undamaged.
  • Original tags must still be attached.
  • Items must be returned in their original packaging.

Please note that certain items, such as clearance or sale products, and specific accessories, may not qualify for returns.

2. How to Initiate a Return or Exchange

To begin the return or exchange process, follow these steps:

  1. Contact Us: Send an email to info@prysopic.com or call us at 307-621-0431. Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
  2. Receive Return Instructions: Our customer service team will provide you with detailed return instructions and the return address. Please ensure that the item is shipped back within 7 days of receiving these instructions.

3. Refund Process

Once we receive your returned item and conduct an inspection to ensure it meets the return criteria, we will notify you regarding the approval or rejection of your refund.

  • Approved Refunds: Refunds will be issued to your original payment method within 7-10 business days. Please note that processing times may vary depending on your payment provider.
  • Rejected Refunds: If the return does not meet the eligibility requirements, we will contact you to discuss alternative resolutions.

4. Exchanges

If you wish to exchange an item for a different size, color, or variant, please let us know when you contact us to initiate the return.

  • Once we receive and approve your original item, we will process and ship the replacement item.
  • If the requested item is out of stock, you may choose between a store credit or a refund.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Clearance or sale items
  • Gift cards
  • Personal items such as underwear or swimwear (for hygiene reasons)

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery.

  • Contact us at info@prysopic.com with your order details and clear photos of the damage or defect.
  • We will arrange a replacement or issue a full refund at no additional cost to you.

7. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to a damaged/defective product or an error on our part.
  • For your protection, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account or credit card statement.
  2. Contact your credit card provider or bank, as processing times may vary.
  3. If you’ve completed the above steps and still haven’t received your refund, reach out to us at info@prysopic.com for further assistance.

Contact Us

If you have any questions or need assistance regarding returns, exchanges, or refunds, our customer support team is here to help.

Thank you for choosing ZYLOCRYPTO – your satisfaction is our mission!